Client Care Coordinator Job In Canada

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Client Care Coordinator Job In Canada

Department                  Retail

Role                                 Operations

Locations                      Burlington Canada

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions. We are seeking a Multi-Discipline Client Relations Coordinator for our Burlington, Ontario clinic located on Harvester Road. This permanent, full-time position would be a great career progression for someone with excellent management/customer service skills who wants to join our growing team.

what you do:

• It functions as an important point of contact information of our clinic patients who are responsible for the client/front desk (telephone answers, reservations scheduling, greetings to clients).
  Management tasks (payment processing, maintaining client files, ordering supply, receiving incoming emails and packages).
• The goal is to educate patients, increase sales, and promote loyalty to services and products for questions for hearing equipment, direct buildings, trial periods, and basic product questions.
• Hearcanada’s branding and marketing initiative (participating in community -based events, getting off for marketing collateral, networking with other healthcare providers).
• Support clinical team members and support disinfection and equipment according to instructions.

What we are looking for:

• Experience of 3 years or more of customer service or management ability.
• Retail environments and sales experience are strongly preferred.
• Energy and autonomous people who are happy with commercial development and community partnership /marketing.
• Excellent communication skills that establish and establish a relationship with colleagues, colleagues, and community partners.
• Planning software and MS office abilities.
• Effective driver’s license and access to vehicles are highly recommended to access vehicles because they include travel related to local jobs (the mileage receives rewards).

What’s in it for you:

• Competitive hourly pay + quarterly bonuses.
• Employer-paid benefits that start on your first day.
• RRSP program with employer matching.
• Education assistance program and ongoing mentorship/professional development opportunities.
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community.

 CANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

SUBMIT CV HERE